Posture Dynamics Works a 12 hour day with Clinic Diary

The Client

Founded in 1997 by Daren Fletcher, Posture Dynamics specialises in working with patients with posture and injuries using a wide range of therapies including Osteopathy, Physiotherapy, Acupuncture, Sports Massage and Pilates.

The Posture Dynamics philosophy is to “treat the individual to remedy the cause”.

The company’s goal is to provide natural, safe and comprehensive approach to any posture and injury problems. It strives to make every patient’s visit both informative and enjoyable. And the Posture Dynamics Team is dedicated to giving each and every patient individual attention.

Posture Dynamics has clinics in Victoria, Kensington and Ealing.

The Circumstances

With a number of practitioners and three locations, the Posture Dynamics Team needed efficient and flexible telephone answering and appointment making services.

Having used a telephone answering company previously, Daren was particularly keen to find a telephone and appointment handling company that offered extended hours, as the clinics are often open until 8.00pm at night and a service that guaranteed to answer the phone quickly within just a few rings

The Solution

Offering extended hours and weekend telephone answering services, the Clinic Diary services were of particular interest to Daren.

After some initial service training, and the allocation of a dedicated Clinic Diary team, staff are able to act as an extension of the Posture Dynamics business.

The Results

Having Clinic Diary answer the Posture Dynamics calls rather than employing staff to cover the overflow and extended hours of business has substantially reduced the overheads for the business.

The partnership arrangement has reduced the demands on Daren and the extensive reporting facility that Clinic Diary provides means that Daren is aware of all the calls coming in, he has a breakdown of costs and can manage the administration and accounts of his business easily.

Daren said